Privacy policy

AR Constructions (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit arconstructions.co.uk, contact us, request a quotation or otherwise enquire about our building, renovation or maintenance services.

1. Who we are

AR Constructions provides building, renovation and maintenance services to residential and commercial customers.

For the purposes of UK data protection law, AR Constructions is responsible for the personal information described in this Privacy Policy.

2. Information we may collect

We may collect personal information that you provide to us when you contact us, complete an enquiry or quotation form, call or email us, or engage us to provide services.

This may include:

• your name;
• telephone number;
• email address;
• property or project address;
• information about the building, renovation, maintenance or other work you are considering;
• photographs, plans, measurements or other information you provide about a property or project;
• communications between you and AR Constructions;
• quotation, project and payment information where you become a customer; and
• any other information you choose to provide to us.

When you use our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information and information about how you use the website, depending on the technologies and cookies used on the site.

3. How we use your information

We may use your personal information to:

• respond to enquiries;
• arrange site visits or consultations;
• prepare and provide quotations or estimates;
• communicate with you about potential or ongoing work;
• provide and manage our building, renovation and maintenance services;
• manage contracts, invoices and payments;
• maintain appropriate business and financial records;
• deal with questions, complaints or disputes;
• improve our website and services;
• maintain the security and proper operation of our website;
• comply with our legal, regulatory, tax and accounting obligations; and
• establish, exercise or defend legal claims where necessary.

We do not sell your personal information.

4. Our legal bases for using your information

Under UK data protection law, we must have a lawful basis for processing your personal information. Depending on the circumstances, we may rely on:

• Contract – where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.
• Legitimate interests – where processing is reasonably necessary for the operation and administration of our business, including responding to enquiries, managing customer relationships, protecting our business and improving our services, provided those interests are not overridden by your rights.
• Legal obligation – where we are required to process or retain information to comply with applicable laws, including tax, accounting and regulatory requirements.
• Consent – where we specifically ask for your consent, for example where consent is legally required for particular marketing communications or non-essential cookies. Where we rely on consent, you may withdraw it at any time.

5. Who we may share your information with

We may share personal information where reasonably necessary with trusted third parties involved in operating our business or delivering your project, including:

• employees, contractors and subcontractors working on a project;
• professional advisers, such as accountants, insurers or legal advisers;
• website hosting, IT, email and other technology service providers;
• payment or financial service providers where applicable;
• suppliers where information is required to arrange materials or services; and
• government bodies, regulators, law enforcement agencies or other parties where disclosure is required or permitted by law.

We only share personal information where there is a legitimate reason to do so and only to the extent reasonably necessary.

6. International transfers

Some service providers or technology platforms we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection law and that appropriate safeguards are in place where required.

7. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax, insurance and reporting requirements.

The appropriate retention period will depend on the nature of the information and our relationship with you.

Where information is no longer required, we will delete or securely dispose of it where reasonably practicable.

8. How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Cookies

Our website may use cookies and similar technologies that are necessary for the website to function correctly.

We may also use analytics or other optional technologies to understand how visitors use our website. Where required by law, non-essential cookies will not be placed on your device without your consent.

You can also control cookies through your browser settings.

If we introduce additional analytics, advertising or tracking technologies, we may update our cookie information and consent mechanisms accordingly.

10. Your data protection rights

Depending on the circumstances, UK data protection law may give you the right to:

• request access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to erase your personal information in certain circumstances;
• ask us to restrict the way we process your information;
• object to certain types of processing;
• request the transfer of certain information to you or another organisation; and
• withdraw consent where we rely on consent as our lawful basis.

These rights are not absolute and may be subject to legal exceptions.

To exercise your rights, please contact us at info@arconstructions.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your personal information.

11. Third-party websites

Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will be published on this page and the “Last updated” date will be amended accordingly.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact: